Refund policy

Overview

 We offer a 15-day return and exchange policy starting from the date you receive your order. To be eligible for a return or exchange, items must meet the conditions outlined below.

✅ Return & Exchange Eligibility

1. Damaged or Defective Items If you receive a book that is damaged or defective (e.g., torn pages, printing issues, or shipping damage):

• You are eligible for a free replacement
• No fees will be charged (including shipping)

If a replacement is not provided within 7 days of your request:

• You will receive a full refund

2. Change of Mind (Conditions Apply) You may request a return or exchange if:

• The book is unused
• In its original condition
• Free from any marks, folds, or signs of use
• Preferably in its original packaging (if applicable)

📌 In this case:

• Return or shipping fees may apply

❌ Non-Returnable Items We cannot accept returns or exchanges in the following cases:

• Books that have been used, read, or damaged
• Items with visible signs of use (writing, folding, stains, etc.)
• Requests made after 15 days from delivery

🚚 Return Process

• Contact us through our official channels within 15 days
• We will arrange either:
  • Pickup from your address, or
  • Provide return shipping instructions

📦 Please ensure the item is securely packaged to prevent damage during return.

💰 Refunds

💳 Prepaid Orders

• Refunds will be issued via the original payment method
• Within 3–5 business days after inspection

💵 Cash on Delivery (COD) Orders

• Refunds will be processed via InstaPay
• Within 3–5 business days after inspection

⚠️ Important Notes

• We reserve the right to reject returns that do not meet the conditions above
• Shipping fees may be deducted for returns due to customer error (e.g., wrong selection)
• No fees will be charged if the issue is due to our error

Customer Support If you have any questions or need assistance, feel free to contact us — we're always happy to help 🤍 📞 Phone & WhatsApp: +20 1037385335 📧 Email: waracode2@gmail.com